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Grievance Procedures
PURPOSE: To establish a standardized process for processing grievances/complaints in a timely and efficient manner.

POLICY: It is the policy of Jeffrey F. Klein, M.D., Inc. to provide a mechanism for handling patient complaints.

PROCEDURE:

NOTICE TO Jeffrey F. Klein, M.D., Inc.’s PATIENTS: We strive to give caring and appropriate medical care to all of our patients. Dr. Klein and his staff welcome open discussion regarding any problems or concerns you may have. Any unresolved grievance or complaint that you may have should be communicated immediately to Dr. Klein.

If the problem was not handled to your satisfaction, or if the problem was with Dr. Klein and you do not wish to discuss it with him, or if you simply prefer, you may ask the office staff for the telephone number of the IPA or Health Plan. You may call the IPA or Health plan Quality Assurance Committee and/or Medical Director (of IPA or Health plan) who will review your complaint, and take corrective measures.


 
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This site is for information only. It is not intended to replace consultation with your physician.